COMMERCIAL SERVICES TERMS AND CONDITIONS

These terms and conditions govern the use of Omni Fiber services (the “Services”) by the Customer identified in the applicable Service Order. Each Service Order, together with these terms and conditions, forms the “Agreement.” 

1. ORDERS FOR SERVICE
   1.1. The parties will execute a Service Order (on Omni Fiber’s designated form) identifying at least: (i) the Service to be provided; (ii) the Initial Term; (iii) the Service Charges; and (iv) any other applicable terms. The “Customer” is the party named in the Service Order. Omni Fiber will notify Customer when the Service is available. Use of the Service beyond testing constitutes acceptance. Omni Fiber may update these terms by providing notice to the Customer. Service-specific terms in attached exhibits apply if purchased and referenced in a Service Order. 

1. TERM OF AGREEMENT
   The Agreement begins on the Effective Date and continues for the period stated in the Service Order (the “Term”). After the Term, the Agreement continues month-to-month until either party gives thirty (30) days’ written notice of termination. 

1. CUSTOMER RESPONSIBILITIES
   3.1. Use of Service. Customer shall use the Services in compliance with this Agreement and all applicable laws. The Customer shall not, and shall not permit others to, use the Service in an unlawful manner. Customer is solely responsible for obtaining any required rights, licenses, permits, or consents. Omni Fiber may suspend or terminate Service for unauthorized or unlawful use. Services may be used only for Customer’s retail customers, employees, and operational needs. 

3.2. Customer Equipment; Interference. Unless Omni Fiber specifies otherwise in writing, Customer is responsible for all equipment and facilities needed to use the Service (“Customer Equipment”). Customer Equipment must meet published specifications and Omni Fiber’s interface requirements and must not: (i) impair Omni Fiber’s services, or (ii) create hazards. Customer must promptly correct any interference or obstruction upon notice. Omni Fiber may suspend Service for non-compliant Customer Equipment and will give advance notice where practicable. Network upgrades may require Customer to update equipment; Omni Fiber will provide at least 30 days’ notice. Omni Fiber is not responsible for degradation or disruption if Customer fails to make required upgrades. 

3.3. Omni Fiber Equipment. Omni Fiber is responsible for maintaining its equipment and facilities. Customer may not alter or interfere with Omni Fiber’s equipment without written consent and may use such equipment only for its intended purpose. Customer must provide space, power, and access (at no charge) as reasonably required for installation, maintenance, or removal of Omni Fiber’s equipment. Omni Fiber is not liable for delays caused by Customer’s failure to provide access or required rights (e.g., easements, permits, licenses); in such cases, Omni Fiber may terminate the applicable Service Order. 

Upon termination, expiration, or when otherwise required, Customer shall allow Omni Fiber to remove its equipment. Equipment must be returned in good condition, reasonable wear and tear excepted. Customer is liable for damage to Omni Fiber’s equipment caused by misuse, improper use of Service, malfunction of non-Omni Fiber equipment, or fire/theft on Customer’s premises. Omni Fiber will cooperate in pursuing recovery against third parties causing damage. Customer shall also indemnify Omni Fiber for damage to third-party facilities associated with Omni Fiber’s network. 

All Omni Fiber equipment remains its property. Customer shall label such equipment as directed and cooperate in confirming Omni Fiber’s ownership rights. Omni Fiber may replace obsolete or unsupported equipment with functionally equivalent alternatives. 

1. PAYMENT TERMS
   4.1. Service Charges. Customer shall pay all monthly and non-recurring charges (including installation, construction, extended demarcation, facility entrance, cross-connect, and expedite fees) (“Charges”) as outlined in each Service Order within fifteen (15) days of invoice. Unpaid Charges are subject to the greater of $10 or 1.5% per month late fee, provided that if a lower maximum lawful rate applies, that rate will govern. 

4.2. Credit. Customer shall provide credit information upon request. Delivery of Service is subject to Omni Fiber’s credit approval in its sole discretion. 

4.3. Additional Charges. Customer shall pay all applicable federal, state, local, or foreign taxes, duties, surcharges, or other charges related to the Services, except where a valid exemption certificate is provided. Customer shall indemnify and hold Omni Fiber harmless from any claims, fines, or penalties arising from an invalid exemption claim. If any third party imposes charges on Omni Fiber because of Services provided to Customer, such charges are payable by Customer in addition to Service Charges. 

4.4. Disputed Bills. Customer must pay all undisputed amounts by the Due Date and may submit a written claim for disputed amounts within thirty (30) days of the invoice Due Date. Failure to dispute within this period waives the right to challenge the invoice. Omni Fiber will use reasonable efforts to resolve disputes within thirty (30) days of receiving sufficient detail. If resolved in Omni Fiber’s favor, disputed amounts are subject to late payment charges retroactive to the Due Date and payable on the next invoice. If resolved in Customer’s favor, credits will appear on the next invoice. 

1. DEFAULT AND REMEDIES
   5.1. Default. A “Default” occurs if:
   (i) Customer fails to pay an invoice within fifteen (15) days of the Due Date;
   (ii) Customer becomes insolvent, unable to pay debts as due, files or is subject to bankruptcy, or makes a general assignment for creditors;
   (iii) Customer violates applicable laws in connection with the Services and does not cure within ten (10) days of written notice (or sooner if required by law); or
   (iv) either party fails to perform a material obligation under this Agreement and does not cure within thirty (30) days of written notice. 

5.2. Remedies Following Default. 

• Customer Remedies. If Omni Fiber defaults on any Service Order and fails to cure within the required notice and 30-day cure period, Customer may terminate the affected Service Order by giving at least five (5) business days’ written notice after the cure period ends. 

• Omni Fiber Remedies. If Customer defaults, Omni Fiber may, without waiving other remedies: (i) suspend Service (in whole or part) or Service Order processing until noncompliance is corrected, including payment of amounts due; or (ii) terminate Service (in whole or part). Customer must pay reconnection fees and related costs if Service is restored. If Customer fails to cure within the applicable cure period, the Service is deemed cancelled under Section 7, and Customer remains liable for early cancellation charges. During suspension or termination under this Section, no Service Interruption shall be deemed to occur. 

1. TERMINATION FOR CONVENIENCE
   If Customer cancels a Service during its term, Customer shall pay liquidated damages equal to 100% of remaining Service Charges for the unexpired term, plus all accrued amounts, including installation, construction, demarcation, facility entrance, cross-connect, and expedite fees. Early termination fees also apply to dependent Services cancelled as a result. 

Omni Fiber may terminate the Agreement without cause upon thirty (30) days’ written notice, in which case it will refund Customer a pro-rata share of prepaid Service Charges for the remaining Term. 

Except as specifically provided above, termination under this Section does not entitle Customer to refunds and does not relieve Customer of payment obligations. Customer’s other obligations under the Agreement, including Sections 12.3 and 12.13, survive termination as necessary to ensure full performance. 

1. WARRANTIES; LIMITATION OF LIABILITY
   7.1. EXCLUSION OF WARRANTIES. THE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE THE ONLY WARRANTIES FOR THE SERVICES. THEY REPLACE ALL OTHER WARRANTIES, WRITTEN OR ORAL, STATUTORY OR CONTRACTUAL, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR NON-INFRINGEMENT. 

7.2. LIMITATION OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OMNI FIBER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT—INCLUDING ANY DELAYS IN INSTALLATION, SERVICE COMMENCEMENT OR RESTORATION, MISTAKES, ACCIDENTS, OMISSIONS, INTERRUPTIONS, ERRORS, OR TRANSMISSION DEFECTS—SHALL NOT EXCEED THE CREDIT ALLOWANCE, IF ANY, AVAILABLE UNDER EXHIBIT A. WITHOUT LIMITATION OF THE FOREGOING, OMNI FIBER HAS NO OBLIGATION TO PROVIDE ALTERNATIVE ROUTING FOR ANY SERVICE. OMNI FIBER IS NOT LIABLE FOR ANY LIABILITIES CAUSED BY CUSTOMER’S (OR ITS AGENTS’, SUBCONTRACTORS’, INDEPENDENT CONTRACTORS’, OR REPRESENTATIVES’) FACILITIES OR EQUIPMENT, OR FOR ANY ACT OR OMISSION OF CUSTOMER IN FURNISHING ITS SERVICES TO OTHERS. 

7.3. NO CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER OR ANY THIRD PARTY FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM THE SERVICES OR THIS AGREEMENT, INCLUDING LOST REVENUES, PROFITS, BUSINESS INTERRUPTIONS, OR OPPORTUNITIES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE. 

1. INDEMNIFICATION
   8.1. Indemnification. Customer shall indemnify and hold harmless Omni Fiber, its affiliates, successors and assigns, and their members, shareholders, directors, officers, and employees (“Omni Fiber Indemnified Persons”) from any loss, cost, damage, or expense (including reasonable attorneys’ fees) arising from claims (“Claims”) related to Customer’s use of any Service, any Service feature, or any network/newsgroup/service to which Omni Fiber provides access. Without limitation, Customer specifically indemnifies against Claims related to Customer’s failure to obtain required Music Performance Rights. 

Subject to this Agreement, each party (the “Indemnitor”) shall defend, indemnify, and hold harmless the other party and its employees, directors, officers, and agents (the “Indemnitee(s)”) from all claims, actions, damages, liabilities, and related losses, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) (collectively, “Liabilities”) proximately caused by the Indemnitor’s gross negligence or willful misconduct (or that of its directors, officers, employees, or agents) in performing this Agreement; provided that the Indemnitor’s liability is reduced proportionally to the extent such Liabilities are proximately caused by any Indemnitee’s negligence, gross negligence, or willful misconduct. 

8.2. Indemnification Procedures.
Promptly after an Indemnitee receives notice of a third-party claim, action, or proceeding, it shall notify the Indemnitor in writing. Failure to provide prompt notice relieves the Indemnitor only to the extent it is prejudiced by the delay. Within fifteen (15) business days after receipt of notice (and no later than five (5) business days before any responsive pleading is due), the Indemnitor shall notify the Indemnitee in writing if it elects to assume control of the defense and settlement (“Notice of Election”). 

If the Indemnitor timely delivers a Notice of Election, it shall control the defense and settlement, provided: (i) the Indemnitee may participate with its own counsel at its expense; and (ii) the Indemnitor shall obtain the Indemnitee’s prior written consent for any settlement or cessation of defense. After a timely Notice of Election, the Indemnitor is not responsible for the Indemnitee’s defense costs, and need not indemnify amounts paid in any settlement made without the Indemnitor’s written consent. 

If the Indemnitor does not timely deliver a Notice of Election, the Indemnitee may defend and settle the claim as it deems appropriate, at the Indemnitor’s cost, and the Indemnitor shall promptly reimburse all such reasonable costs and expenses. 

1. MATERIAL CHANGE IN LAW
   If any governmental entity (including the FCC, a state commission, or a court) issues a rule, regulation, law, order, or decision that cancels, changes, or supersedes a material term of this Agreement (“Regulatory Requirement”), the parties shall modify this Agreement as they mutually agree to comply while preserving its form, intent, and purpose. If the parties cannot agree on required modifications within thirty (30) days after the Regulatory Requirement becomes effective, either party may terminate this Agreement and/or any impacted Service Order by written notice, effective as of the notice date. 

1. MISCELLANEOUS PROVISIONS
   10.1. Force Majeure. Neither party is liable for failure of performance due to causes beyond its reasonable control, including acts of God, fire, explosion, vandalism, cable cuts, storms, governmental actions, national emergencies, terrorism, insurrection, riots, war, or labor disputes. Customer’s payment obligations for Services remain absolute and are not delayed by force majeure. 

10.2. Unanticipated Barriers to Construction. Service may require new construction or augmentation. If Omni Fiber encounters unanticipated barriers (e.g., rock, excessive make-ready, pole replacement) that could not be reasonably foreseen, Omni Fiber shall, within ten (10) business days of discovery, present a revised special construction amount via a revised Service Order reflecting additional costs to be reimbursed before proceeding. Customer shall accept or reject within five (5) business days. Upon execution, work resumes. If the parties cannot agree on a revised Service Order, Omni Fiber may terminate the agreement. 

10.3. Assignment. Customer may not assign or transfer this Agreement without Omni Fiber’s prior written consent (not to be unreasonably withheld). Any prohibited assignment is void and does not relieve Customer of its obligations. Omni Fiber may assign or delegate its duties to a subsidiary or related company at any time. 

10.4. Licensing. No license (patent or otherwise) is granted or implied to Customer regarding any circuit, apparatus, system, or method used by Omni Fiber to provide the Services. Any Omni Fiber software provided is licensed—not sold—for use solely under this Agreement; one backup copy is permitted. The software is protected by U.S. copyright law. Customer may not distribute, transfer, reverse engineer, decompile, modify, rent, resell, or create derivative works from the software. Upon expiration or termination, Customer shall return or destroy the software. Third-party software is subject to separate licenses. 

10.5. No Joint Undertaking. This Agreement covers Services provided to Customer only and does not constitute a joint undertaking to furnish services to Customer’s end users. Omni Fiber is responsible solely for its facilities used to provide Service. 

10.6. Limitations on Benefits. There are no third-party beneficiaries. Only the parties and their permitted successors/assigns may enforce this Agreement. 

10.7. Publicity. Neither party may use the other’s name, logos, trademarks, service marks, or proprietary symbols in publicity or marketing without prior written consent. 

10.8. Confidentiality. “Confidential Information” means non-public information, technical or business, disclosed in connection with this Agreement, which a reasonable person would understand to be confidential given markings, context, or content. The receiving party shall: (a) use Confidential Information only to perform under this Agreement; and (b) not disclose it to third parties without the discloser’s written consent, unless required by law or authority. Customer consents to Omni Fiber disclosing Customer’s recurring monthly charges to a referring lead entity solely to calculate referral fees; such entity is not a party to this Agreement. 

10.9. Order of Precedence. In case of conflict: (i) Omni Fiber tariffs governing Service; (ii) this Agreement and amendments; (iii) exhibits, including Service Orders. No Service Order modifies Omni Fiber online terms (https://omnifiber.com/terms) or Sections 8 or 9 unless expressly stated and signed by authorized officers of both parties. 

10.10. Service Subject to Availability. Service is subject to continuing availability and to Omni Fiber’s capacity and any capacity obtained from other carriers. Where Omni Fiber’s transmission connects to another provider’s facilities, that provider’s terms and charges apply to its portion. Nothing obligates Customer to submit, or Omni Fiber to accept, Service Orders. 

10.11. Waiver. Any failure to enforce, waiver, or extension of time is not a permanent waiver. This Agreement remains in full force unless modified in writing. 

10.12. Attorneys’ Fees. The prevailing party in any action to enforce this Agreement or collect amounts due may recover reasonable attorneys’ fees (including allocable in-house counsel costs), court costs, investigation costs, and related expenses. 

10.13. Amendments. Any amendment, modification, discharge, or waiver is valid only if in writing and signed by the party to be bound. 

11.14. Notices. Notices must be in writing and are deemed given when: (i) hand-delivered with written receipt before 5:00 p.m. EST on a business day (or next business day otherwise); (ii) sent by facsimile before 5:00 p.m. EST on a business day with written confirmation (or next business day otherwise); or (iii) the next business day after deposit with a nationally recognized overnight courier. Notices go to the addresses in the Service Order (either party may update by written notice). 

10.15. Severability. Services under each Service Order are severable; termination of one does not affect others. If any provision is invalid or unenforceable, it is ineffective only to that extent without affecting the remainder, and the parties will negotiate a valid replacement to preserve intent. 

10.16. Entire Understanding. This Agreement is the entire agreement regarding its subject matter and supersedes all prior and contemporaneous agreements and understandings. 

10.17. Binding Effect. Subject to assignment restrictions, this Agreement binds and benefits the parties and their successors and assigns. 

10.18. Pronouns. Pronouns include the masculine, feminine, neuter, singular, and plural as context requires. 

10.19. Headings. Headings are for convenience only and do not affect interpretation. 

11020. Execution. This Agreement may be executed in counterparts. All counterparts together constitute one agreement; only one counterpart with all necessary signatures need be produced. 

10.21. Choice of Law; Jurisdiction; Venue. This Agreement is governed by the laws of the State of Ohio. Each party submits to the jurisdiction of Ohio courts, agrees to be bound by final, non-appealable judgments, and waives objections to venue and forum on convenience grounds to the fullest extent permitted by law. 

10.22 Survival. Sections 5, 7, 8, 9, and 10 shall survive the termination of this Agreement.  

Attachment A
Omni Fiber Business Phone, Omni Fiber Business Cloud Communications (collectively, “Voice Services”) 

DESCRIPTION OF SERVICES
Business Phone. As specified in the Service Order and price guide, Customer receives one or more voice lines/connections and associated features.
Business Cloud Communications. Delivered over Fiber, Customer receives: (i) one or more seats of voice service; (ii) associated features; and (iii) technical assistance, as specified in the Service Order. Certain seats are available via PC and mobile/tablet apps; features and interfaces may vary by device and may change at Omni Fiber’s discretion. 

VOICE SERVICES TERMS AND CONDITIONS 

1. Service Modifications.
   a. Prohibited Use. Omni Fiber is not obligated to provide Voice Services where Customer uses (or intends to use) them to: (i) interfere with services or impair privacy; (ii) sell, resell, sublease, assign, license, sublicense, share, or otherwise provide Voice Services to third parties (including JV/outsourcing); or (iii) engage in non-standard calling patterns (e.g., high-volume auto-dialing, extensive forwarding, high-volume telemarketing or solicitation/polling, fax/voicemail broadcasting on unlimited plans, PBX hacking, modem hijacking, or excessive long-distance usage). Prohibited Use includes augmentations that alter functionality inconsistently with standard commercial patterns (e.g., three-way calling or forwarding that generates unusually high traffic or long-distance usage). A non-standard pattern may also exist where aggregate long-distance minutes to (i) Alaska, (ii) Guam, (iii) conference services in high-access-rate areas, or (iv) chat lines exceed ten percent (10%) of total long-distance minutes in any monthly cycle.
   b. Feature Changes. Omni Fiber may add or discontinue Voice features or functionality; details may be posted at omnifiber.com. Additional features may carry specific terms and may change at any time. 

1. Customer-Premise Equipment. Some Voice Services require Customer-premise equipment supplied by Omni Fiber while Customer remains a Voice customer (monthly equipment charges may apply). Upon Voice Service termination, Customer shall return Omni-supplied equipment within thirty (30) days or pay the then-current recovery fee. If the same equipment also supports Internet service, Customer may continue using it until Internet service ends or Omni Fiber requests substitution. 

1. Voice Service Limitations.
   a. Unavailable Services; Call Blocking; Fraud. Omni Fiber does not provide certain operator-assisted services (e.g., 10-10-XXX), pay services, or third-party billing. Access to 900/976 codes is blocked. Omni Fiber may initiate toll blocking if excessive toll usage occurs or an account is delinquent, and may block calls (i) to certain destinations or (ii) using certain authorization codes to prevent unlawful or fraudulent use.
   b. Service Outages. Voice modems are electrically powered. Voice Service (including E911 and connections to alarm/security monitoring) will not operate during power outages or broadband disruptions. Omni Fiber may offer a battery backup, but availability is not guaranteed. VOICE SERVICE DOES NOT HAVE ITS OWN POWER SUPPLY; DURING POWER OR NETWORK OUTAGES, VOICE SERVICE AND 911 ACCESS MAY BE UNAVAILABLE.
   c. Security Systems. Omni Fiber provides a connection that may support existing security systems but does not guarantee functionality. Customer must notify its security provider, perform post-installation testing, and periodically test at its expense. Voice Service may not be used as a connection for medical alert systems; Omni Fiber will neither connect nor support such use. 

1. Use of Services.
   a. Omni Fiber may refuse, discontinue, suspend, limit, or block Voice Services (without liability) where facilities are unavailable on acceptable terms, or if it detects or reasonably suspects Prohibited, fraudulent, unlawful, Agreement-violating use, or usage beyond any credit limit.
   b. Customer must secure its equipment against fraudulent calling and Prohibited Use. Customer is responsible for all charges incurred on its accounts, including fraudulent calls originating on-site or remotely. Omni Fiber is not liable for damages (including toll charges) from unauthorized use. Customer shall ensure all uses comply with law and this Agreement.
   c. Omni Fiber may reasonably limit minutes/messages to prevent Prohibited Use and maintain service quality. 

1. Telecommunications Relay Service (TRS). Customer may access TRS (including via 711 where available). A monthly surcharge may apply. 

1. 911 Services.
   a. POWER/NETWORK DEPENDENCY. CUSTOMER ACKNOWLEDGES THAT OMNI FIBER–PROVIDED EQUIPMENT USED FOR VOICE SERVICE IS ELECTRICALLY POWERED; POWER OR NETWORK OUTAGES MAY RENDER VOICE SERVICE—INCLUDING 911/E911 AND ALARM/SECURITY MONITORING—UNAVAILABLE. ANY BACKUP POWER MAY ENABLE LIMITED OPERATION OR NONE, AND DOES NOT ENSURE AVAILABILITY. CUSTOMER SHALL ADVISE ALL END USERS ACCORDINGLY AND AFFIX OMNI FIBER-SUPPLIED LABELS/STICKERS ON OR NEAR THE EQUIPMENT.
   b. Equipment Location. Customer may not move Omni Fiber equipment from the installed Service Location. If moved, E911 may display the original Service Location to emergency operators. Customer is solely responsible for directing emergency responders at each site.
   c. Multi-Location/E911 Capability. Omni Fiber will notify Customer whether its Voice Service supports E911 from multiple or off-site locations. Omni Fiber is not responsible for losses from unavailability of Voice Service or 911, third-party enterprise 911 solutions, Customer equipment/facilities failures, or remote-location use.
   d. Areas Without Off-Site E911. Where E911 cannot be supported off-site, Customer must procure local lines and ensure addresses are loaded into the 911 database and that 911 calls from those locations route over those lines. IN SUCH AREAS, CUSTOMER SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS OMNI FIBER AND ITS AFFILIATES/SUPPLIERS FROM THIRD-PARTY CLAIMS ARISING FROM 911 CALLS MADE FROM LOCATIONS OTHER THAN THE SERVICE LOCATION. 

1. Exclusively for Businesses. Voice Services are for business use only; residential use is not permitted. 

1. CPNI. Omni Fiber will protect Customer Proprietary Network Information (“CPNI”) (excluding directory listings and de-identified/aggregated data) per this Agreement, its Privacy Policy, and applicable law. Omni Fiber may use/disclose Calling Details and CPNI (i) as required by law; (ii) to provide services/billing; (iii) to prevent fraud, theft, abuse, or misuse; (iv) to protect network security and integrity; and (v) to market same-category Omni Fiber services to Customer. Requests for Calling Details are subject to Omni Fiber’s authentication procedures and legal requirements. Customer may authorize representatives via an Agency Letter and must keep such authorizations current. 

1. Directory Listings. Omni Fiber may facilitate business listings in directories/electronic compilations, subject to rules/restrictions and length limits. Listings may be omitted upon request. OMNI FIBER IS NOT LIABLE FOR ERRORS OR OMISSIONS IN LISTINGS. 

1. Number Porting. Customer may port numbers within the applicable rate center upon submitting a Service Order and warrants it has necessary authority (and will provide letters of authority upon request). CUSTOMER SHALL INDEMNIFY, DEFEND, AND HOLD HARMLESS OMNI FIBER AND ITS AFFILIATES FROM THIRD-PARTY CLAIMS ARISING FROM PORTING REQUESTS. Numbers are not Customer property and may be changed as necessary. 

1. Call Redirect. For Cloud Communications, redirected calls to domestic long-distance numbers apply against Customer’s MOU package or, if exceeded, are billed at applicable long-distance rates. 

1. Voice Services Data. Omni Fiber and its third-party service providers may use Customer data (excluding content transmitted by the Voice Services) to communicate with Omni Fiber or Customer and to administer/perform this Agreement or any Service Order. They may access/disclose Voice Service data as required by law or in good faith to protect personal safety of employees, customers, or the public. 

Last Updated: 16 February 2026