What to expect

Identify Utilities

Underground utilities will be located and marked with flags and/or lawn paint.

Aerial Construction

In areas with above-ground utilities, fiber will be attached to existing electric or telephone poles.

Buried Construction

In areas with underground utilities, digging and boring will begin.

Conduit and Fiber Distribution

Conduit will be fed into the ground and then fiber will be placed. Both will be distributed via large reels.

Fiber Vaults

Underground boxes will serve as access points for our technicians to access the buried fiber network.

Lawn restoration

Once construction is complete, our crews will rake, seed, and straw areas where digging occurred.

FAQ
The duration of construction depends on the layout and design of your neighborhood.  Our goal is to complete the process as quickly as possible.  In each neighborhood, construction may take 4 to 8 weeks. Building our network in all neighborhoods in a town may take 6-12 months depending on the size of the town. 
The duration of construction depends on the layout and design of your neighborhood.  Our goal is to complete the process as quickly as possible.  In each neighborhood, construction may take 4 to 8 weeks. Building our network in all neighborhoods in a town may take 6-12 months depending on the size of the town.   
  • Aerial construction:  Our crews will utilize bucket trucks to hang fiber-optic cable on utility poles which may temporarily impede the flow of traffic. Please pass our teams safely when you encounter them.
  • Underground construction: Before we bury the fiber-optic cables, we ask the utility companies to come out and mark with flags and paint where their lines are located to avoid damaging them. We may also dig in some places to verify the location of other utilities. Next, underground conduit and access vaults are installed along a designated utility easement. Finally, our construction teams will install the fiber-optic cables and connect them together to create one seamless network. 
This process takes a few weeks and once our crews have finished, any impact to yards and public areas will be restored.
Yes, Omni Fiber is permitted to access designated utility easements, usually located within the back alley, a strip of land along the street, sidewalk, or front yarda rear lot line, or between two lots. If the easement is within a fenced yard, our crews will need your help accessing them.  Designated personnel will need to access the easement whether or not it is behind a fence or other secured area. 
Fiber installation occurs on designated utility easements, which can be used to construct and maintain utility lines. This means that we will need access to the easement through your property to connect other homes and businesses along the route. However, the choice to join Omni Fiber’s network and have fiber run into your home is ultimately yours.  We think you’ll want to! 
Our crews will do everything they can to minimize impact to your property. Once construction is complete and as weather permits, we will restore lawns in areas where digging occurred.  However, we make mistakes too. If restoration is not completed to your satisfaction, please contact us using the form at  www.omnifiber.com/construction .
Our construction crews approach your yard with the assumption that there may be private utilities located underground that aren’t already marked and will do their best to avoid them. If you would like to take a precautionary step, please mark areas of concern with pink or white flags or landscape-safe paint to alert crews of the need for caution. You can also report any underground items by completing the “Construction Feedback Form” available at omnifiber.com/construction. 
To minimize disruption on your property, we strongly encourage you to leave markers and paint in place until construction of the network is complete. Utility flags are placed to avoid other utility disturbances or accidents in the area while work is being completed. Different colored flags signal the different utilities: blue for water, yellow for oil and gas, orange for telecommunications, etc. Any paint markings aren't permanent and will fade over time.
Unfortunately, we are unable to move or care for plants or other obstructions that have been placed in the easements. Before construction crews start work in your neighborhood, we will leave door hanger so that you have time to move your plants or obstructions to a safe spot. 
When work is happening near your house, it’s getting close! Service will be available for installation once a group of homes is collectively connected to the systems and we’ve completed testing. Omni Fiber will attempt to contact you as soon as possible so you can schedule installation at your address. We also offer the ability to place a pre-order on our website to ensure you're installed as soon as possible once services become available.

Contact Us

Please click the button below to communicate construction questions or concerns
with our team.

For situations requiring immediate attention, please call:1-844-844-OMNI (6664)

We want to hear from you!

If you have questions not found in our FAQ, private utilities (sprinkler, invisible fence, etc.) to report, or a construction concern, please complete the form below.