We offer a reduced rate “Vacation” service to our residential internet customers for when they will be away from the service address for an extended period. While on the vacation plan, you will pay $10 per month with eBill and Autopay ($20 without). Your internet service will be dropped to a minimal speed during this period not suitable for most purposes (including video monitoring for things like Ring© or Nest© security). When you are ready to return to normal service, just let us know and we will resume your service, no appointment needed. Whole-Home Wi-Fi billing will be suspended while on vacation service and resume when normal billing starts. You can place your service on vacation service for up to 6 months once in any 12-month period. Unlimited Home Phone and Omni Fiber TV will be billed at the standard rates during this period if applicable. You can forward your home phone number to any number you wish and Omni Fiber TV can be used anywhere (some channel restrictions apply for live viewing).

The payment is due 15 days after the bill is generated.

Yes, you can. Any amount you pay will be credited to your bill. The payment will be applied first to your Internet service, then Phone service, and then TV service. However, the fact you have made a partial payment will not always prevent the disconnection of your service.

Yes, there is a $35 fee for returned checks.

You may cancel your service(s) at any time without penalty or cancellation fee. We do not pro-rate for partial months if services are canceled between billing periods.

Please call 844-844-OMNI (6664) for service cancelation and instructions on how to return the equipment.  

Unfortunately, we cannot accommodate selecting your bill date at this time, but it is something we are working on for the future.