Omni Fiber (“we” or “us”) values your privacy, and we are committed to protecting your personal information. This privacy policy clearly explains how we collect, use, share, and safeguard your information when you use our services (the “Services”).

Personal information refers to any information that can be used to identify you personally, such as your name or email address. We collect various types of personal information when you interact with our services and as we provide them to you. This includes:

• Account & Contact Information – Name, email address, physical and billing address, phone number, company name, job title, and login credentials (e.g., password, Account PIN). If you contact us or fill out forms on our website, we may
  also collect the content of your messages.
• Service & Billing Information – Payment details (e.g., credit card or bank account information), service agreements, account history, broadband plan details, service level agreements, and billing records.
• Network & Device Information – IP address, device identifiers (e.g., MAC address, serial number, FSAN number), router details, network type, security settings, encryption type, and Wi-Fi performance metrics. We also collect data related to your devices and their interactions with our network, including device type, vendor, OS, connected devices, and traffic priorities.
• Usage & Performance Data – Internet, VoIP, and video service usage details, such as data usage, call and connection history, download and upload speeds, latency, signal strength, and network efficiency. We may also collect broadband flow data, including source and destination IP addresses and port numbers, as well as blocked files or websites due to security measures.
• Customer Support & Correspondence – Records of communications, including emails, chat messages, and customer support inquiries. We collect responses if you complete our surveys or provide feedback.
• Third-Party & Additional Sources – We may supplement the information you provide with data from public sources, marketing partners, data providers, and third-party platforms, including social media services.
• Information Collected Automatically
  As you use our Services, we may collect information about your device, browsing behavior, and usage patterns through automatic tracking technologies. This includes:
• Usage details (e.g., traffic data, logs, location data, and accessed resources), usag information about the channels, programs, and advertisements to which your device was tuned when you subscribe to our video service to provide you video
  content;
• Device and network information (e.g., IP address, browser type, operating system, and unique device identifiers);
• Behavioral tracking data (e.g., online activity over time and across third-party sites);
• Call records, including the phone numbers that you call and that call you, the times and dates of those calls, the number of text messages sent and received, and when you subscribe to our phone and/or mobile service

We use this data to improve our Services, personalize your experience, optimize search functions, and recognize returning users.

When you access our network, we may collect general location information, such as the city or zip code corresponding to the license of your device’s IP address or, more precisely, geolocation data that indicates your precise location at a specific point in time. We may also collect location information when you use certain services and applications, including precise geolocation information such as your service address and the location of your
device or another device on which you have installed an Omni Fiber application.

By opting in, you agree to receive text messages about our services, products, and promotions. You can opt-in by:

• Providing your phone number and consenting online.
• Sending a message with a designated keyword.
• Agreeing to messages when placing an order.

To unsubscribe, reply “STOP” to any message. We do not rent, share, or sell your number to unaffiliated third parties

We use your personal information for the following purposes:

• To create and manage your account; To fulfill requests for new services or changes to your account or the products and services you already receive;
• To manage and configure our device(s), system(s) and network(s);
• To identify you once you register on our Services;
• To provide you better usability;
• To contact you and respond to your queries, feedback, and information about our Services;
• To understand how the Services are being used, including through the creation of operational and marketing reports based on de-identified and/or aggregated service usage information;
• To protect the security of our system, prevent fraud, detect unauthorized reception, use, and abuse of any Omni Fiber product, service, website, or application, and to enforce any Omni Fiber policy or applicable terms of service; or
• To provide you with information about our own and third parties’ goods and services
  that may be of interest to you.

• We do not sell to or share with third parties, for their own marketing or advertising purposes, any information that personally identifies our customers or other individuals who use our products, services, or applications; however, in some cases, we may disclose information, such as an IP address or device identifier, to a third-party partner as needed to support our advertising and video programming distribution businesses.
• If you subscribe to our telephone service, your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators.
• We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you, such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention. These service providers are authorized to use your personal information only as necessary to provide these services on our behalf.
• We may disclose personal information to comply with valid legal process, including subpoenas, court orders or search warrants. In some instances where there is a valid legal request or an order to disclose information about you, we may notify you of such a request or order. Then, it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.
• We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to enforce our rights in court or elsewhere, or directly with you, for violations of service terms,
  conditions, or policies; and/or as otherwise required by law.

• We use cookies and similar tracking technologies to enhance your experience on our website and services. Cookies are small data files stored on your device that help us recognize repeat visitors, improve site functionality, and provide tailored content. You can manage cookie preferences through your browser settings; however, disabling cookies may impact your ability to access certain features.
• Our website and emails may also contain web beacons (clear gifs, pixel tags, singlepixel gifs), which help us track user interactions, measure the effectiveness of our communications, and monitor website performance.

We work with third-party providers, including advertisers, analytics services, and content providers, who may use cookies, web beacons, or other tracking technologies to collect information about your online activities across different websites and services. These third parties may use this data to provide interest-based advertising or other targeted content

We do not control these third-party tracking technologies. For details on how to manage your advertising preferences, visit:

• Network Advertising Initiative (NAI): www.networkadvertising.org
• Digital Advertising Alliance (DAA): www.aboutads.info
• Facebook Ad Preferences & Privacy Policy: Facebook Ad Settings
• For mobile app tracking preferences, you can adjust settings on your device:
• Apple: Apple Ad Tracking Settings
• Android: Google Ad Settings

Analytics and Measurement Services

We utilize web analytics services, including Google Analytics, to gain insight into how users interact with the Services. These tools utilize cookies and other tracking mechanisms to collect data on website traffic and user interactions. To opt out of these analytics services,
visit:
Google Analytics Opt-Out: Google Analytics Settings
(https://support.google.com/analytics/answer/9019185?hl=en#zippy=%2Cin-this-article)
Adobe Privacy Center: Adobe Privacy Settings (https://www.adobe.com/privacy/optout.html)

Do not track signals

We do not respond to Do-Not-Track signals at this time; however, we have created mechanisms to provide you with the following control over your information:

• You have control over how we use and share your information for marketing and advertising purposes. For example, you can opt out of receiving promotional emails or text messages. You can also manage interest-based advertising preferences when visiting our websites or limit ad tracking when using our mobile applications.
• Visit our Privacy Preference page to manage your marketing and privacy preferences, including:
• Marketing Communications: Add your number to our “Do Not Call” list to reduce marketing and advertising messages about our products and services.
• Customer Proprietary Network Information (CPNI): Limit how we use CPNI for marketing and advertising our own products and services.
• You may contact us at omnifiber.com/contact-us to (1) correct inaccuracies in your personal information, taking into account the nature of the data and the purposes for processing the data, (2) obtain information about the information we collect from you, (3) to delete your information unless we are required to retain certain information as specified by law, and (4) to appeal any decision by us regarding your personal information.

Some preferences apply only if you subscribe to our services and may require additional account information. If you update your contact details or create a new account, you may need to review and update your privacy preferences.

Even if you limit marketing and advertising communications, you may still receive general promotional messages and service-related communications.

Our website contains links from and to other websites. However, our privacy policy applies only to our website and not to other linked websites. If you click on a link to another website, you can read their privacy policy. Omni Fiber LLC uses VerifyPass to verify eligibility for the Hero Discount. Any data gathered is used for that express purpose only and is not retained by Omni Fiber LLC. Use of VerifyPass is subject to the VerifyPass terms and conditions at verifypass.com/terms.

Our organization regularly reviews and updates its privacy policy. We reserve the right to modify our data privacy practices and post any updates to this privacy policy page.

Under federal law, we are required to protect the confidentiality of Consumer Proprietary Network Information (“CPNI”) in accordance with the rules established by the Federal Communications Commission (“FCC”). CPNI includes certain information about your use of our telecommunications services, such as:

• The types of services you subscribe to,
• The amount and usage details of those services, and
• Information contained in your telecommunications bills.
• CPNI does not include personal information such as your name, address, or phone number.

We may use your CPNI to:

• Provide and improve the telecommunications services you purchase from us,
• Offer service upgrades or enhancements related to your existing services, and
• Protect against fraud, abuse, or unauthorized use of our network
• We do not share, sell, or disclose your CPNI to third parties for marketing purposes without your explicit approval, except as permitted by law or necessary to provide the services you have requested.

You have the right to restrict our use of your CPNI for marketing purposes. If you choose to limit our use of your CPNI, you may opt-out at any time by visiting our Privacy Preference page or contacting us at [customer service phone number]. Your decision will not impact the services we provide to you.

For more information about CPNI and your privacy rights under FCC regulations, visit the FCC website at https://www.fcc.gov.

We take steps to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, the security of your information also depends on you. If you have a password for accessing certain parts of our services, it is your responsibility to keep it confidential. Please do not share your password with anyone.

While we use safeguards to protect your data, no internet transmission is completely secure. We cannot guarantee the security of information transmitted to our services, and you do so at your own risk. We are not responsible for unauthorized access that bypasses our security measures.

We retain your information for as long as necessary to:

• Provide our services and maintain our business relationship with you;
• Fulfill the purposes described in this Privacy Policy; and
• Comply with legal obligations, resolve disputes, and enforce agreements.

Our Services are not intended for children under the age of 13, and we do not knowingly collect, use, or share personal information from children in violation of the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will delete the information as required by law.

If you believe that a child has provided us with personal information, please contact us immediately at [insert contact information]. For more information about COPPA, visit the Federal Trade Commission’s website at https://www.ftc.gov.

We do not currently conduct business in or offer or make available our Products and Services to residents of California, Colorado, Virginia and the European Union.

If you have any questions related to our data privacy practices or this privacy policy, please
don’t hesitate to contact us at omnifiber.com/contact-us.

You may also submit your questions or appeals to:

Omni Fiber, LLC

Attention: Privacy

4680 Parkway Drive, Suite 450

Mason, Ohio 45040.

Last updated: 28 March 2025