If you ran a speed test and didn't get the speed you were expecting, please follow this guide: slow-speed troubleshooting guide

Larger homes, older homes, homes with unusual layouts, or households using multiple devices simultaneously will often benefit from Whole-Home Wi-Fi. Advanced mesh Wi-Fi access points are available for $10 per month per access point. For more information on Whole-Home Wi-Fi, please call 844-844-OMNI (6664).

For the best experience, we recommend using Omni Fiber’s premium Wi-Fi 6 and Wi-Fi 6E routers. Our routers utilize the most advanced technology standards to ensure the best possible performance over multiple devices. The best router for your speed plan is included with your service. If you’ve connected your own router, we recommend switching back to your Omni Fiber premium router.

If too many devices are connected simultaneously, it can result in a slow-down across all your devices. Higher plan speeds will support more devices. We recommend 2 Gig (2,000 Mbps) for households with more than 20 devices, 1 Gig (1,000 Mbps) for 10 to 20 devices, and 500 Mbps for households supporting less than 10 devices.

Yes, the Internet speed delivered to your home is shared among all your connected devices.

Different devices handle speeds differently based on make, model, age, and device capacity. Newer devices typically handle higher speeds over Wi-Fi, and older devices may not perform as well even under ideal Wi-Fi conditions. Be sure to check for available software updates that may improve your device’s performance.

• Move closer to your router: coverage and speed diminish over distance.
• Reduce Wi-Fi interference: open spaces allow your Wi-Fi signal to expand for better coverage. Avoid placing your router on the floor, in a cabinet, or in a closet. Concrete, metal, masonry, plaster, wood, and mirrors can also contribute to interference.
• Restart your Router: If you are having connectivity issues, sometimes a reboot will help. You can reboot your router by unplugging it for 30 seconds and plugging it back in.
• Relocate your Router: Your Wi-Fi expands from your router in all directions, so make sure it’s centrally located to maximize coverage.
• Add additional Access Points: Larger homes or households using multiple devices simultaneously will benefit from Whole-Home Wi-Fi powered by additional access points available for $10 per month per access point. To add additional Access Points, please call 844-844-OMNI (6664).

Good coverage means your device is getting a strong Wi-Fi signal, allowing more speed to be delivered to the device. As you move away from your router, signal strength diminishes, which will slow the download and upload speeds available on your device. The placement of your router is important to ensure the best possible coverage and speed for your devices.

This speed test does not measure the speed of your Internet plan. Instead, speed tests measure the speed reaching the specific device you are running the test on. Your plan speed is the speed delivered to your Optical Network Unit (ONU, similar to a modem) from our network. All of the devices on your home network share the speed delivered to the ONU. Higher plan speeds provide a better experience for a larger number of connected devices.

Internet speed tests measure the speed reaching the device running the test, not the speed of the Internet connection to your home. These test results are often lower than your plan speed due to various factors including Wi-Fi conditions, device capabilities, and the number of devices online.