I’m going on vacation. Can I put my service on hold?
Not currently, but we are planning to offer vacation service starting later this year.
FAQ Category: Billing
When is my payment due?
The payment is due 15 days after the bill is generated.
Can I make a partial payment?
Yes, you can. Any amount you pay will be credited to your bill. The payment will be applied first to your Internet service, then Phone service, and then TV service. However, the fact you have made a partial payment will not always prevent the disconnection of your service.
Will I be charged a fee for returned checks?
Yes, there is a $35 fee for returned checks.
What happens if I decide I want to cancel my residential service?
You may cancel your service(s) at any time without penalty or cancellation fee. We do not pro-rate for partial months if services are canceled between billing periods.
How do I return my equipment?
Please call 844-844-OMNI (6664) for service cancelation and instructions on how to return the equipment.
Can I select the date my bill is due by?
Yes you can select your bill date. However, be aware that selecting a date after the appropriate billing cycle can cause your next bill to be higher than the previous one.
1-844-844-OMNI (6664)
